Profound is on a mission to help companies understand and control their AI presence. As our Program Manager (Ecosystem), you'll be the operational force behind Profound's ecosystem initiatives—spanning education programs, agency partnerships, and community events. You'll ensure these programs run smoothly, stay aligned, and scale as demand grows.
What You’ll Do
Own the day-to-day operations of Profound's education programs—keeping timelines, milestones, and deliverables on track.
Drive program infrastructure, including enrollment, communications, tracking, feedback collection, and internal routing.
Coordinate onboarding, enablement, and ongoing support for agency partners.
Manage partner communications, scheduling, and resource distribution.
Support the planning and execution of community events—virtual and in-person—including logistics, communications, and follow-up.
Help build and maintain community touchpoints that keep customers and partners engaged between major moments.
Track participation, engagement, and outcomes across education, partnerships, and events to ensure programs are effective and improving.
Synthesize feedback, questions, and learnings from across the ecosystem into clear takeaways for internal teams.
Partner with Product to surface issues and insights that emerge through education, partnerships, and events.
Improve and document processes so ecosystem programs can scale without breaking.
Who You Are
1–3 years of experience in operations, program management, customer success, consulting, product ops, or a similarly fast-paced environment.
Exceptionally organized, detail-oriented, and reliable — you love timelines, checklists, and clean systems.
Strong communicator who can coordinate across teams and keep stakeholders aligned.
Comfortable juggling multiple projects and priorities at once.
Low ego, high ownership — you take pride in doing whatever needs to get done.
Thrive in ambiguity and enjoy building structure where none exists.
Interested in startups, education, and learning how customers use products in the real world.
Location
This is an on-site role in our Union Square office—designed for builders who thrive on speed, iteration, and impact.
For this role, the expected base salary range is $120,000 – $150,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.