About Profound
Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager (Agencies), you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search — sharing best practices and actionable tactics to enhance their AI visibility and advising clients by assisting with strategic decisions utilizing the Profound platform.
What You’ll Do
- Serve as the primary point of contact and trusted advisor for Profound’s agency customers — including marketing, PR, media, digital, and integrated agencies of all sizes.
- Conduct regular strategic business reviews with agencies and their end clients, proactively identifying opportunities and risks, supporting agencies’ new business motions, and gathering product feedback for agency-specific features.
- Deeply understand agency customers’ unique objectives, proactively managing relationships with key stakeholders across their teams and their clients.
- Effectively multi-thread agency engagements to mitigate risks from stakeholder turnover and drive Profound’s business expansion within the agency ecosystem.
- Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges.
Who You Are
- At least 3+ years of experience in agencies, marketing/PR firms, consultancies, or within the marketing department of a top-tier brand where you interface with or manage agencies and third-party technology partners.
- Excellent communication and presentation skills, able to deliver in-person or virtual demos and briefings to audiences of varying technical and executive backgrounds.
- Self-motivated and driven, with a passion for building strong customer relationships.
- Comfortable diving head-first into challenges and ambiguity.
- Analytical mindset with strong comfort working with numbers.
- Able to own processes end to end and document opportunities for improvement.
- Strong at managing multiple initiatives simultaneously — you’re good at juggling things.
- Able to diagnose technical problems by collaborating with Profound subject matter experts (data science, engineering, product, design) to gather input and deliver solutions to agency customers.
Location
This is an on-site role in our Union Square office — designed for builders who thrive on speed, iteration, and impact.
For this role, the expected base salary range is $100,000 – $160,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experie