About Profound

Profound is on a mission to help companies understand and control their AI presence. We’ve created a new category, and we need a Contract Technical Writer to establish and build out Profound’s initial documentation hub. This role will set the standard for how customers learn and succeed with our platform — from onboarding to advanced workflows.

What You’ll Do

  • Build Profound’s first customer-facing documentation hub from the ground up.
  • Create clear, structured product documentation including core knowledge base articles, onboarding guides, “how-to” articles, FAQs, and troubleshooting flows.
  • Partner with product managers, engineers, and customer success to capture product knowledge and turn it into accessible documentation.
  • Develop templates, standards, and style guides for consistent documentation across the company.
  • Continuously refine docs based on customer feedback and product changes.
  • Establish processes that allow documentation to scale as Profound grows.

What We’re Looking For

  • 4+ years of experience in technical writing, product documentation, or knowledge base management.
  • Strong ability to explain complex product workflows in simple, actionable language.
  • Experience launching documentation hubs or scaling them at high-growth startups.
  • Familiarity with knowledge base platforms (e.g. GitBook, Mintlify, Docusaurus, ReadMe, Zendesk Guide).
  • Sharp editorial judgment and attention to detail.
  • Collaborative approach — able to work directly with product and customer-facing teams to gather information.
  • Experience in SaaS, analytics, or marketing technology a plus.

Why Profound

  • Play a foundational role in building documentation for a company redefining how brands succeed in the age of AI.
  • Work alongside a team from Uber, Datadog, DeepMind, Microsoft, and HubSpot.
  • Shape the experience for customers adopting a new category of technology.

Contract role: This is an initial contract position with the potential to extend as Profound expands its documentation and customer education functions.