We're hiring a Technical Operations Engineer to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You'll work directly with our Engineering and Operations team to transform reactive IT support into proactive, automated systems that scale with our rapid growth. This role is perfect for someone who sees IT operations as a strategic enabler of engineering velocity, not just a support function.
You'll be based in our Union Square office, collaborating closely with your colleagues in person and remotely in San Francisco, London, and Buenos Aires.
What You'll Do
Day-to-Day Operations & Incident Response
Triage and resolve technical issues with a focus on automation and continuous improvement
Manage and troubleshoot macOS devices and development environments at scale
Trace root causes across complex, multi-system failures (Google Workspace → MDM → AWS)
Build runbooks, troubleshooting guides, and documentation that elevate team capabilities
Strategic Systems Thinking
Identify patterns in recurring issues and implement systematic fixes
Analyze downstream impacts before making changes; understand the blast radius of identity and access management decisions
Lead projects that address operational pain points (device provisioning, access control, compliance automation)
Design self-service solutions that empower engineers to move faster
Cross-Functional Partnership
Translate technical issues for stakeholders across Engineering, People Ops, and Finance
Partner with security to implement and maintain compliance controls
Support our rapid hiring by streamlining onboarding and provisioning processes
Mentor future IT team members on troubleshooting methodology and systems thinking
You May Be a Good Fit If You Have
Required Experience:
2+ years in IT Operations or Technical Support, ideally supporting engineering teams in high-growth SaaS/AI companies
Systems thinker who naturally traces dependencies and asks "why did this break?" not just "how do I fix it?"
Strong incident management skills: triage, root-cause analysis, and pattern recognition
Experience with identity management, SSO, and access control systems
Clear communicator who can explain complex technical issues to both engineers and non-technical stakeholders
Self-directed with strong judgment on when to escalate versus resolve independently
Technical Skills:
Expert troubleshooting across the Apple ecosystem, including MDM (Kandji, Jamf, or similar)
Advanced Google Workspace administration (SAML/OIDC, lifecycle automation, SCIM)
Multi-cloud support experience (AWS primary, familiarity with GCP/Azure)
Network troubleshooting (DNS, VPNs, routing)
Scripting and automation (Python, Bash) for repetitive tasks and integrations
Experience with infrastructure as code and configuration management
Good taste with technology, both software and hardware
What Makes This Role Unique
You're not just fixing problems—you're building the operational foundation for a company that's defining a new category. Every system you implement, every process you automate, directly accelerates our ability to ship products that help companies navigate the AI revolution.
As our first dedicated Technical Operations hire, you'll have significant autonomy to shape how we scale our technical operations. You'll work alongside engineers who are building billion-scale event processing systems, and your work will directly impact their velocity and effectiveness.
This is an on-site role in our Union Square office—designed for technical operations engineers who thrive on building systems that scale with hypergrowth.