Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager, Agencies, you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility and advising clients by assisting with strategic decisions utilizing the Profound platform.
What you’ll do
Serve as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of all sizes
Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks
Deeply understand customer objectives and proactively manage relationships with key stakeholders across their teams and their clients
Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges
Who you are
At least 3 or more years of experience in agencies working in an account management role or within the marketing department of a top-tier brand
Excellent communication skills, with the ability to deliver presentations and demonstrations effectively
Self-motivated and driven, with a passion for building strong customer relationships
Comfortable diving in head-first in the face of challenges and ambiguity
Analytical mindset with strong comfort working with numbers
Able to own a process end to end
Strong at managing multiple initiatives simultaneously and comfortable juggling priorities
Location
This is an on-site role based in our Union Square, NYC or SoMa, SF offices, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $80,000 to $160,000 before commission. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.