About Profound
Profound is on a mission to help companies understand and control their AI presence. As a Solutions Engineer, you'll serve as a strategic consultant to our clients, translating platform insights into actionable strategies that optimize their operations.
What You’ll Do
- Act as a trusted advisor by guiding customers through their exploration and use of the platform.
- Act as an AI search expert, advising customers on latest industry developments, extracting actionable insights, and offering customized strategies for AI search growth.
- Provide tailored, data-driven recommendations to help clients overcome challenges and extract maximum value from the platform.
- Translate customer pain points into clear product requirements and actionable feedback for our engineers, ensuring that their insights directly inform product innovation.
- Maintain strong, proactive relationships and troubleshoot issues to ensure clients maximize value from our platform.
Who You Are
- A proactive problem solver with a knack for customer-facing roles.
- Interest or experience in Search Engine Optimization (SEO) or AI Search.
- Skilled in relationship management, clear communication, and effective troubleshooting.
- Experienced in B2B SaaS environments, with a technical acumen and consultative mindset.
- Passionate about bridging the gap between customer needs and product innovation.
This is an on-site role in our Union Square office—designed for builders who thrive on speed, iteration, and impact.
For this role, the expected base salary range is $110,000 – $200,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.